Dec 20, 2007

planes, trains, and automobiles

watching an airplane go by
Watching an airplane go by

Needless to say, I've lost that innocent wonder of those large, metal bird-ish machines. Or perhaps it's not the bird-ish things themselves, but the bureaucracies that tame them.

You've seen Planes, Trains, and Automobiles, right? I think it's about time for a sequel, starring Aeromexico as the main antagonist.

Back in July, we purchased tickets to fly to Roatan, Honduras tomorrow. Last night, Aeromexico called us and told us that our flight had been canceled. What?!? You're telling us this 30 hours before we were planning to leave for the airport? Oh yes. We'll fly you there tomorrow instead. All you have to do is beam yourselves to Mexico City within the next 7 hours. WE LIVE FOUR HOURS FROM THE AIRPORT, AND THE LAST FLIGHT TO MEXICO CITY HAS ALREADY LEFT!!! Oh. Well then. We'll see if we can get you on a flight on Saturday. Let me see (type type type type ... endless typing ...) No, we're sorry, that flight is full. You need to get us to Honduras! Both of our families will be there and, without us, it's sure to become a tropical version of National Lampoon's Christmas vacation! Type type type ... okay, we can fly you to another city in Honduras on Sunday. Oh, why thank you, benevolent ones. Okay. You're all set, you just need to pay us now. WE ALREADY PAID YOU ... !@^($!@#%@#!!!!! Oh no. You just reserved. We had your complete credit card information but we just didn't run your card. WHO ARE YOU PEOPLE?!? Oh - by the way, this flight was canceled on September 21st and we just never told you. IF DANTE COULD CREATE A MORE NEFARIOUS CIRCLE OF HELL ... Okay, because I realize that my life would most certainly be in danger if I were talking to you in person, I will not charge you extra money for this ticket. We think we should get a discount, because you are, after all, eating away our vacation days, you unfeeling bureaucratic automaton. The same price. Whatever.

Meanwhile, the beleaguered soon-to-be-travelers call up a Honduran regional airline to buy more flights from this "new" destination, Tegucigalpa, to the island of Roatan. Content to actually be arriving in Roatan on Sunday, the aforementioned future travelers retreat to their bedchamber, weary and $250 poorer.

Calling Aeromexico this afternoon: Um, hi ... we just wanted to verify that we have a flight from Mexico City to Tegucigalpa on Sunday. That's not possible. We don't have a flight that day to Tegucigalpa. !@^#(@#^$!!!! YOU AUTOMATONS ARE INSANE!!! WHO CREATED YOU?? No, the flight you are reserved on is going to San Pedro Sula (the original city.) Oh my. Oh my my my. Okay, thank you, you ever-so-helpful and cheerful bureaucrat.

That's where our story (hopefully) ends. We were able to get the regional airline to change our tickets and fly us to Roatan out of San Pedro Sula instead.

Must. Lay. On. Beach. I just hope that come this weekend, no more flights have been canceled!

13 comments:

Natalie said...

Gee, more than ever, I hope the little care package I sent made it in to your hands, untampered and still tasty. Merry Christmas.

The Wooden Spool said...

Merry Christmas Meg! Hope you get to your beach with your family!

jojoebi said...

Hmm I wonder if these Mexicans are a joint company with the Russian Aeroflot? I hope you get there OK and have a lovely holiday. See you in the New Year - unless of course you will be blogging on your hols.

Amber said...

Traveling by air is such a crazy mess these days. I've had my own fair share of horror stories but none this bad.

Good luck. I hope you make it to your family. Happy Holidays!

Ali said...

Because what every Holiday needs is a little 'will we make it or not?' drama!

Safe journey!

Marcy said...

Oh goodness, I'm sorry! Luckily we've never had to face such blatant incompetence when flying... hopefully everything else on this trip will go as planned?

manitos a la obra........ said...

QUERIDA MEG ...QUE PASES UNA MUY FELIZ NAVIDAD....MUCHAS GRACIAS POR LAS MARAVILLAS QUE NOS APORTAS....SALUDOS A LOS NIÑOS TAMBIÉN QUE COMPARTEN CONTIGO...SON LOS SINCEROS DESEOS DE TUS AMIGAS CHILENAS

GINETTE Y GILDA

heather leigh said...

Best of luck!! Happy, sunny, relaxing holidays!

patti said...

My gosh! My prayers that you make it safe and sound. Enjoy your families!!! Feliz Navidad, Buon Natale!!!

Anonymous said...

Wow! What memories of living in Mexico your story brings back for me! So crazy-making! May the Virgin of Guadalupe have mercy on you!
:-)

triciasagen said...

My blood pressure is going through the roof just reading your post-much less living it!
Good luck(because that is all the travel plans seem to be based on!) is my Christmas wish for you!

The McAuleys said...

Those of us who have flown into Tegucigalpa may think you are lucky to be spared the crazy drop from the sky into that airport and the sketchy customs people asking for money to get your luggage back when they discover you have a US passport--could be a blessing! :)

Little Bitsys said...

Oh sorry for your troubles but that made me laugh! heeee reminds me of my days traveling to Cuba, "ay mi madre" as they say. I hope you were able to relax!